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Return & Refund Policy

Shop with Confidence at Rustfield Wear

We want you to love your Rustfield Wear products. If something is not right, our customer support team is here to help. Please review this policy before requesting a return, exchange or refund.

Contact Customer Support
7-DAY RETURN WINDOW Submit eligible requests within 7 days of delivery.
CUSTOM & NO-CUSTOM ITEMS Return conditions depend on the type of product.
SECURE SHIPPING PROTECTION Transit damage may qualify for replacement or refund.
EMAIL SUPPORT 24/7 Send requests at any time; replies usually take 1–3 business days.

Important — Please Read Before Ordering

By placing an order with Rustfield Wear, you agree to the terms below. We recommend checking these details carefully before checkout.

  • Confirm whether the product is listed as Custom or No Custom.
  • Check your selected size and color. Custom items cannot be returned because of customer sizing mistakes.
  • Review all personalization details, including names, numbers and spelling.
  • Confirm your shipping address, email address and contact information.
  • Return and exchange requests must be submitted within 7 days of delivery.
  • Contact us before ordering if you need help selecting a size.

Return & Exchange Window

We accept eligible return or exchange requests within 7 days of delivery, based on the shipping carrier’s tracking confirmation. Requests submitted after the 7-day period cannot be accepted.

General Eligibility

To qualify for a return or exchange, the following conditions apply:

  • Items must be new, unused, unwashed and unworn.
  • Original tags, labels and packaging must be included.
  • Items must be returned in the same condition as received.
  • Products showing stains, odors, wear, washing or alterations may be refused or partially refunded.
  • Rustfield Wear reserves the right to deny refunds when returned products do not meet these requirements.
A. Custom Items Policy

Custom Items

Personalized products featuring a name, number or custom design.

Custom Items — Final Sale

Because custom products are made specifically for the customer, they cannot be returned or refunded for personal reasons.

  • Ordering the wrong size.
  • Changing your mind or preference.
  • Not liking the design after delivery.
  • Typos or incorrect names, numbers or information entered by the customer during checkout.
We will fix it if we made the mistake

You may qualify for a free replacement or full refund if:

  • The item arrives with a manufacturing defect.
  • We applied the wrong customization.
  • The item was damaged during transit.

Contact us within 72 hours of delivery with clear photos or video.

B. No Custom Items Policy

No Custom Items

Standard products without customer personalization.

Returns & Exchanges Allowed

Within the 7-day return window, eligible customers may request:

  • Size exchange.
  • Style exchange.
  • Return for refund when general conditions are met.
Restocking Fee

No Custom returns or exchanges requested for personal reasons are subject to a $7.99 restocking fee per item to cover inspection, handling and repacking.

Refund amount = Total item price − $7.99 per returned item

Original shipping charges are non-refundable.

If the problem is our fault

  • Wrong item sent.
  • Defective product.
  • Item damaged during transit.

When confirmed as our responsibility, we will provide a free replacement or a 100% refund and cover applicable return shipping.

Customer Support

How to Request a Return or Refund

1

Email us at cs@rustfieldwear.com .

2

Use the subject line: “Return/Refund – Order #XXXX”.

3

Include your order number, reason for the request and clear photos or video when possible.

4

Our team normally responds within 1–3 business days with the next steps.

Processing Timeline

Refund Processing Time

Once the returned item is received and inspected, approved refunds are issued within 3–7 business days.

Approved refunds are normally issued within 3–7 business days.

Your bank, credit card company or payment provider may require additional processing time before the funds appear in your account.

Important Notes

  • Only one return or exchange request is allowed per order. Please include all affected items together.
  • Items returned in unacceptable condition may be refused or partially refunded.
  • Products marked Final Sale are not eligible for return, exchange or refund.
Clear policies. Real customer support.

Still Need Help?

Contact our support team with your order number and question. We normally respond within 1–3 business days.

Contact Customer Support
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