Frequently Asked Questions

Rustfield Wear offers faith-inspired apparel and meaningful American heritage products, including 2D and 3D T-shirts, jerseys, hats, flags, ornaments, blankets and tumblers.

Product availability may change by collection and season.

Review the size chart on the product page and compare its measurements with a similar garment you already own.

Do not choose solely from your usual size because sizing may differ between product styles.

Minor color differences may occur because screens, lighting, printing methods and materials display color differently.

• Wash inside out with similar colors.
• Use cold or gentle washing settings.
• Avoid bleach and harsh cleaning products.
• Follow the care instructions printed on the label.

Complete every personalization field shown on the product page before adding the item to your cart.

Depending on the design, you may need to enter a name, number, date, message or upload an image.

Contact us immediately. Changes are not guaranteed after production begins.

Review spelling, numbers, uploaded files and selected options carefully before checkout.

A separate design proof is provided only when the selected product or personalization process specifically states that a preview is included.

Personalized products are produced using the exact information submitted at checkout. Customer-entered errors are not considered manufacturing defects.

An order confirmation is normally sent to the email address entered at checkout. Check your spam or promotions folder if you do not see it.

Contact us immediately with your order number and full corrected address.

Address changes cannot be guaranteed after production or shipment begins.

Cancellation may be possible only before production starts. Personalized orders generally cannot be canceled after they enter production.

Different product types may be produced and shipped from different facilities. One order can therefore arrive in multiple packages with separate tracking numbers.

2D products generally require 1–3 business days for preparation and approximately 3–6 business days for delivery after dispatch.

3D and specialty products generally require 3–5 business days for preparation and approximately 7–13 business days for delivery after dispatch.

Business-day estimates normally exclude weekends and public holidays.

Delivery dates are estimates. Peak seasons, weather, carrier delays, production volume and incorrect addresses may affect the final date.

Read the full Processing & Shipping Time page.

Tracking is normally sent after production is complete and the package has been prepared or accepted for shipment.

A tracking number may require 24–72 hours before showing its first carrier scan. Updates may also be delayed during peak periods or transit.

• Check your mailbox, porch and safe delivery locations.
• Ask household members and nearby neighbors.
• Review the carrier's delivery notes or photograph.
• Contact the carrier using your tracking number.
• Contact our support team if the package remains missing.

Visit our Track Your Order page and enter the requested information.

Eligible return or exchange requests must be submitted within 7 days of confirmed delivery.

Contact support before sending any item back.

Personalized products are generally final sale because they are made specifically for the customer.

They cannot normally be returned for a change of mind, incorrect size selection or incorrect information submitted by the customer.

Contact us within 72 hours of delivery and include:

• Your order number.
• A clear explanation of the issue.
• Photos or video of the item.
• Photos of the package and shipping label.

Approved refunds are generally issued within 3–7 business days after an eligible return is received and inspected.

Banks and payment providers may require additional time.

Read the full Return & Refund Policy.

Payment is normally processed when checkout is completed. Production does not begin until payment and order details are confirmed.

A payment may be declined because of incorrect billing information, insufficient funds, bank security checks or restrictions from the card issuer.

• The code may have expired.
• The order may not meet the minimum requirement.
• The code may apply only to selected products.
• The promotion may not combine with another discount.
• The code may have reached its usage limit.

Discounts combine only when the active promotion settings allow the specific discount types to work together.

When offers cannot be combined, checkout may apply only the eligible discount or combination permitted by Shopify.