Refund policy
Return & Refund Policy
At RustField Wear, customer satisfaction is important to us. If there is an issue with your order, our customer support team is here to help. Please review the policy below before requesting a return, exchange, or refund.
1. Return & Exchange Window
We accept eligible return or exchange requests within 7 days of delivery, based on the shipping carrier’s tracking confirmation. Requests submitted after the 7-day period cannot be accepted.
To qualify for a return or exchange, your item must be:
At RustField Wear, customer satisfaction is important to us. If there is an issue with your order, our customer support team is here to help. Please review the policy below before requesting a return, exchange, or refund.
1. Return & Exchange Window
We accept eligible return or exchange requests within 7 days of delivery, based on the shipping carrier’s tracking confirmation. Requests submitted after the 7-day period cannot be accepted.
To qualify for a return or exchange, your item must be:
- New, unused, unwashed and unworn.
- Returned with the original tags, labels and packaging.
- In the same condition as received.
Products showing stains, odors, wear, washing or alterations may be refused or partially refunded.
2. Custom Items
Custom items are personalized products featuring a name, number or custom design.
Custom products are final sale and cannot be returned or refunded for personal reasons, including:
2. Custom Items
Custom items are personalized products featuring a name, number or custom design.
Custom products are final sale and cannot be returned or refunded for personal reasons, including:
- Ordering the wrong size.
- Changing your mind or preference.
- Not liking the design after delivery.
- Typos or incorrect names, numbers or information entered during checkout.
If the Problem Is Our Fault
You may qualify for a free replacement or full refund if:
You may qualify for a free replacement or full refund if:
- The item arrives with a manufacturing defect.
- We applied the wrong customization.
- The item was damaged during transit.
Please contact us within 72 hours of delivery with clear photos or video.
3. Non-Custom Items
Standard products without customer personalization may be returned or exchanged within the 7-day return window, provided they meet the general eligibility requirements.
Eligible customers may request:
3. Non-Custom Items
Standard products without customer personalization may be returned or exchanged within the 7-day return window, provided they meet the general eligibility requirements.
Eligible customers may request:
- Size exchange.
- Style exchange.
- Return for refund.
4. Restocking Fee
Non-custom returns or exchanges requested for personal reasons are subject to a $7.99 restocking fee per item to cover inspection, handling and repacking.
Refund amount = Total item price − $7.99 per returned item
Original shipping charges are non-refundable.
If the Problem Is Our Fault
If you receive:
- The wrong item.
- A defective product.
- An item damaged during transit.
Once confirmed as our responsibility, we will provide a free replacement or a 100% refund and cover applicable return shipping.
5. How to Request a Return or Refund
To start a return or refund request:
Email us at cs@rustfieldwear.com.
Use the subject line: “Return/Refund – Order #XXXX”.
Include your order number, reason for the request, and clear photos or video when possible.
Our team normally responds within 1–3 business days with the next steps.
6. Refund Processing Time
Once the returned item is received and inspected, approved refunds are issued within 3–7 business days.
Your bank, credit card company or payment provider may require additional processing time before the funds appear in your account.
7. Important Notes
Only one return or exchange request is allowed per order. Please include all affected items together.
Items returned in unacceptable condition may be refused or partially refunded.
Products marked Final Sale are not eligible for return, exchange or refund.
8. Contact Us
If you have any questions about returns, exchanges or refunds, please contact our customer support team at:
Email: cs@rustfieldwear.com
Company: POSITEE LLC
Address: 1942 Broadway Ste, Boulder, CO, United States.
5. How to Request a Return or Refund
To start a return or refund request:
Email us at cs@rustfieldwear.com.
Use the subject line: “Return/Refund – Order #XXXX”.
Include your order number, reason for the request, and clear photos or video when possible.
Our team normally responds within 1–3 business days with the next steps.
6. Refund Processing Time
Once the returned item is received and inspected, approved refunds are issued within 3–7 business days.
Your bank, credit card company or payment provider may require additional processing time before the funds appear in your account.
7. Important Notes
Only one return or exchange request is allowed per order. Please include all affected items together.
Items returned in unacceptable condition may be refused or partially refunded.
Products marked Final Sale are not eligible for return, exchange or refund.
8. Contact Us
If you have any questions about returns, exchanges or refunds, please contact our customer support team at:
Email: cs@rustfieldwear.com
Company: POSITEE LLC
Address: 1942 Broadway Ste, Boulder, CO, United States.
